For instructions, see Unable to connect Privacy VPN due to double NAT issue.
Renew your IP address from the DHCP server on MacĬause 4: Your network is set up with a double NAT. In the same window, type ipconfig /renew.Ĭlick the article below for steps on how to refresh you IP address on a Mac device. In the command prompt window, type ipconfig /release. Refreshing your IP address helps resolve technical issues with the Dynamic Host Configuration Protocol (DHCP) or network hardware, causing IP issues that prevent your network from connecting to the internet. Resolution 3: Refresh the IP address on your network connection. 
In the Terminal window, enter: sudo dscacheutil -flushcache sudo killall -HUP mDNSResponderĬause 3: Your internet connection is not working properly due to issues with DHCP. In the command prompt window, type ipconfig /flushdns. Click the Start menu on the bottom left corner of your screen. Your device has to query the DNS server for new and up-to-date information as you reference domains by name, and you'll access websites with a clean configuration. Once the internet lights turn green, check if the internet is working correctly, and you're able to connect Privacy VPN.Ĭause 2: Cached DNS content on the device is causing connection issues.Ĭlearing a device's cache clears the stored Domain Service System (DNS) information. Unplug the power cable from the router/modem. 
Rebooting your modem/router clears the device's memory, ends all active tasks, and reloads the device's system, refreshing the connection to your Internet Service Provider (ISP). We recommend following the steps below to eliminate each cause before contacting your ISP or our Support team.Ĭause 1: Your internet connection is not working due to modem/router issues. Something went wrong, please try again later. Check your network connection and try again. Check your network connection or contact your system administrator for help.
Please check your Internet connection and then try again. Unable to connect Privacy VPN, and one of the following messages displays.Ĭonnection issue. When using Malwarebytes Privacy VPN on Windows and Mac devices, you may be prevented from connecting to a private server due to technical issues with your device or your internet connection.
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